Return & Refund Policy

We want you to be satisfied with your purchase. If there is an issue with your order, please contact us and we’ll do our best to make it right.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must be:

• Unused and in the same condition in which you received it

• In its original packaging, when applicable

• Accompanied by proof of purchase or your order number

To start a return, please contact us at supportcloriztech@gmail.com before sending any item back.

Please do not return products to the address shown on the shipping package without contacting us first. Return instructions and the correct return address will be provided by our support team.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible and provide:

• Your order number

• A description of the issue

• Clear photos or videos showing the problem

After reviewing your request, we may offer a replacement or refund at no additional cost to you.

Non-Returnable Items

Certain items cannot be returned, including:

• Personalized or custom-made products

• Gift cards

• Items marked as final sale

• Used, worn, washed, or damaged products that were not received in that condition

• Products returned without prior approval

For hygiene and safety reasons, certain personal-use products may also be ineligible for return once opened or used.

Change of Mind

If you change your mind, order the wrong item, or select the wrong size, you may request a return within the 30-day return period.

Unless the product is defective, damaged, or incorrect, return shipping costs are the responsibility of the customer.

Original shipping charges are non-refundable unless the return is due to an error on our part.

Exchanges

The fastest way to receive a different item, color, or size is to contact our support team.

Depending on the product and availability, we may arrange an exchange or ask you to return the original item and place a new order.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow additional processing time for your bank or card provider to post the refund to your account.

Shipping charges are not refundable unless the item was damaged, defective, incorrect, or otherwise eligible for reimbursement.

Order Cancellations

If you need to cancel or change your order, contact us as soon as possible.

We cannot guarantee cancellation after an order has entered processing, production, or fulfillment.

If your order has already been shipped, the standard return policy will apply.

Lost or Missing Packages

If your tracking information shows that your package has been lost in transit, please contact us so we can investigate with the shipping carrier or fulfillment partner.

If tracking shows the package as delivered but you cannot locate it, please first:

• Check around your property

• Ask household members or neighbors

• Contact the local carrier

If the package still cannot be found, contact our support team and we will review the situation.

Return Shipping

Do not send a return to the manufacturer, supplier, or address shown on the parcel unless our support team specifically instructs you to do so.

Returns sent without authorization may not be eligible for a refund.

Contact Us

For return or refund questions, please contact:

Email: supportcloriztech@gmail.com